About Reservation at Nén
Thank you very much for your interest in booking with Nén. Kindly read and understand our terms and conditions before completing the reservation process.
LARGE TABLE BOOKING
For booking of 4 pax or more and booking on holidays, we kindly request a deposit of 500,000 VND/pax (20 USD/pax) to secure the reservation. Please provide us with your updated phone number and email address in order to proceed with the deposit payment.
When making a reservation, please tell us as detailed as possible about your allergies. This would include the types of food that you are allergic to, the severity of the allergies. Especially if you are allergic to seafood, please tell us whether you can consume nước mắm (fish sauce) at all.
Currently we can accommodate vegetarian, pescatarian and different types of allergies with 3-hour in advance notice.
DIFFERENT ORDERS WITHIN A GROUP
Our standard Sto:ry Menu requires group order for the best experience. In case you’d like varied orders among your group members, please indicate your preferences in the request box at the final step.
RUNNING LATE OF ARRIVAL TIME
The entire experience of Sto:ry Menu will take about 2.5 hours (À la carte menu is not available). Please be aware of location and heavy traffic at times in Ho Chi Minh City. If you are running late or cancelling the reservation, we kindly ask that you notify us by telephone at your earliest convenience.
Parking spaces for motorbikes are available in front of the venue, our staff will support you to park safely. Car parking is not applicable.
We are pleased to accommodate families with children from age 2. Young diners aged 8 years and above can enjoy our Sto:ry Menu (Short Experience).
- To ensure the optimal dining experience for all our guests, we kindly request that you provide at least 24 hours’ notice for any reservation cancellations with your deposit refunded. The refund will entitle the transfer of the net deposit amount that we received from you.
- If you cancel after 24 hours prior to your reservation or no-show, any paid and/or due deposit will be forfeited.
- In case of no-show after 20 minutes of your reservation time, the reservation may be cancelled.