Location: Nén Danang (01)
Position Type: Full-Time
Reports to: Restaurant Manager
Nationality: Vietnamese
Job Overview
We are looking for a Booking Assistant to join our growing team. Your role will involve ensuring a seamless customer experience from reservation to arrival, including handling special requests, group bookings, and coordinating with the front of house and kitchen teams to ensure everything runs smoothly.
Key Responsibilities
- Manage online customer service for Nén Light and Nén Danang restaurants.
- Handle inquiries, bookings, and reservations from travel agencies, event planners, and individual customers.
- Provide exceptional customer service, ensuring inquiries are addressed promptly and professionally.
- Coordinate with the management team to handle group bookings and events efficiently.
- Maintain accurate records of reservations, guest preferences, and special requests.
- Assist in optimizing booking systems and procedures for enhanced efficiency.
- Collaborate with the marketing team to promote special offers and events.
- Uphold high standards of hospitality, ensuring all guests feel welcome and valued.
- Demonstrate excellent language and communication skills in interactions with customers.
- Pay attention to detail to ensure all bookings and reservations are accurate and well-organized.
Qualifications
- Experience:
- Previous experience in customer service, hospitality, or a related field is preferred.
- Bachelor’s degree in hospitality management, tourism, or a related field is desirable.
- Skills:
- Excellent verbal and written communication skills in both Vietnamese and English.
- Strong interpersonal skills with the ability to build rapport with customers and colleagues.
- Ability to multitask and work effectively in a fast-paced environment.
- Detail-oriented with a focus on accuracy and organization.
- Personal Attributes:
- Hospitality-driven mindset with a genuine desire to provide exceptional service.
- Proficiency in using booking software and online communication tools is an advantage.
- Flexibility to work evenings, weekends, and holidays as needed.
Why Join Nén?
This is an exciting opportunity to be at the forefront of culinary innovation in Vietnam, working with a passionate team dedicated to elevating Vietnamese cuisine on the global stage. As a Booking Assistant, you’ll be contributing to our goal of creating unforgettable dining experiences for our patrons even before coming to the restaurant.
To Apply
Please send your resume and a cover letter detailing your experience and why you’re passionate about this role by clicking the button below.