Booking Assistant

Location: Nén Danang (01)

Position Type: Full-Time

Reports to: Restaurant Manager

Nationality: Vietnamese

Job Overview

We are looking for a Booking Assistant to join our growing team. Your role will involve ensuring a seamless customer experience from reservation to arrival, including handling special requests, group bookings, and coordinating with the front of house and kitchen teams to ensure everything runs smoothly.

Key Responsibilities

  • Manage online customer service for Nén Light and Nén Danang restaurants.
  • Handle inquiries, bookings, and reservations from travel agencies, event planners, and individual customers.
  • Provide exceptional customer service, ensuring inquiries are addressed promptly and professionally.
  • Coordinate with the management team to handle group bookings and events efficiently.
  • Maintain accurate records of reservations, guest preferences, and special requests.
  • Assist in optimizing booking systems and procedures for enhanced efficiency.
  • Collaborate with the marketing team to promote special offers and events.
  • Uphold high standards of hospitality, ensuring all guests feel welcome and valued.
  • Demonstrate excellent language and communication skills in interactions with customers.
  • Pay attention to detail to ensure all bookings and reservations are accurate and well-organized.

Qualifications

  • Experience:
    • Previous experience in customer service, hospitality, or a related field is preferred.
    • Bachelor’s degree in hospitality management, tourism, or a related field is desirable.
  • Skills:
    • Excellent verbal and written communication skills in both Vietnamese and English.
    • Strong interpersonal skills with the ability to build rapport with customers and colleagues.
    • Ability to multitask and work effectively in a fast-paced environment.
    • Detail-oriented with a focus on accuracy and organization.
  • Personal Attributes:
    • Hospitality-driven mindset with a genuine desire to provide exceptional service.
    • Proficiency in using booking software and online communication tools is an advantage.
    • Flexibility to work evenings, weekends, and holidays as needed.

Why Join Nén?

This is an exciting opportunity to be at the forefront of culinary innovation in Vietnam, working with a passionate team dedicated to elevating Vietnamese cuisine on the global stage. As a Booking Assistant, you’ll be contributing to our goal of creating unforgettable dining experiences for our patrons even before coming to the restaurant.

To Apply

Please send your resume and a cover letter detailing your experience and why you’re passionate about this role by clicking the button below.